Question 1

How quickly can you fix my remote problems?

Accepted Answer

Most garage door remote issues can be resolved within a single service visit, typically lasting 30-60 minutes. Common problems like dead batteries, signal interference, or programming issues are quick fixes. If your remote needs to be replaced, our technicians carry a variety of universal and brand-specific remotes in their service vehicles, so you won't have to wait for parts. For more complex issues involving the opener's receiver or antenna, we can usually complete repairs the same day. Our 2-hour response guarantee means we'll be at your door quickly to diagnose and fix the problem. In many cases, we can even troubleshoot basic remote issues over the phone before dispatching a technician, potentially saving you time and money.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Garage door remote problems can stem from several sources. The most common cause is simply dead or weak batteries – remotes typically need new batteries every 1-2 years. Signal interference from LED lights, wireless devices, or even military installations can disrupt communication between your remote and opener. The remote itself may have worn contacts or damaged buttons from years of use. On the opener side, the antenna might be damaged or improperly positioned, the logic board could have failed, or the receiver might need reprogramming. Weather can also play a role – extreme cold can affect battery performance, and moisture can damage internal components. Additionally, if you've recently had new electronics installed nearby or your neighbors installed new wireless devices, that could be causing interference. Our technicians can quickly diagnose the exact cause and recommend the most cost-effective solution.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes, we offer flexible financing options to help make your new garage door installation affordable. We understand that a new garage door is a significant investment in your home, which is why we've partnered with reputable financing companies to offer competitive rates and terms. Options include 0% APR promotional periods for qualified buyers, low monthly payment plans, and extended terms up to 60 months for larger projects. The application process is quick and can often be completed right at your home during the estimate visit. Most customers receive approval within minutes. We also accept all major credit cards, checks, and cash. Our team will work with you to find a payment solution that fits your budget while still getting you the quality garage door your home deserves. Contact us for current promotional offers and to learn more about qualifying for financing.

Question 4

How much does a new garage door cost?

Accepted Answer

The cost of a new garage door varies widely based on size, material, insulation, and style. Basic single-car steel doors start around $800-$1,200 installed, while premium insulated double-car doors can range from $2,000-$5,000+. Custom carriage house doors with decorative hardware may cost $3,000-$7,000 or more. Factors affecting price include: door material (steel, wood, aluminum, fiberglass), R-value insulation rating, window inserts, decorative hardware, and any necessary track or frame modifications. We provide free, no-obligation estimates so you know exactly what to expect before any work begins. Our 3-year warranty on installation ensures you're making a sound investment.

Question 5

How long does garage door installation take?

Accepted Answer

A typical garage door installation takes 4-6 hours for a single door and 6-8 hours for a double door. This includes removing the old door, installing the new door and tracks, setting up the opener, and testing everything for proper operation. More complex installations involving structural modifications, custom doors, or additional features may take longer. We always complete installations in a single visit whenever possible, so you're not left with an exposed garage overnight. Our factory-trained technicians work efficiently while maintaining our high quality standards.

Question 6

What maintenance does my garage door need?

Accepted Answer

Regular maintenance extends your garage door's lifespan and prevents costly repairs. We recommend: monthly visual inspection of springs, cables, rollers, and pulleys for wear; lubricating moving parts (hinges, rollers, tracks) every 6 months with garage door-specific lubricant; testing the auto-reverse safety feature monthly; checking weather stripping annually and replacing if cracked or worn; tightening loose hardware; and scheduling a professional inspection annually. Our maintenance program includes all of this plus spring tension adjustment, opener calibration, and a detailed written report. Most maintenance visits take less than an hour and can prevent issues that lead to emergency repairs.

Question 7

Why won't my garage door close all the way?

Accepted Answer

A garage door that won't close completely usually indicates one of several issues. The most common cause is misaligned or dirty photo-eye sensors – these safety devices prevent the door from closing if they detect an obstruction. Clean the lenses with a soft cloth and ensure they're properly aligned. The close limit switch may need adjustment if the door reverses before touching the ground. Broken or worn rollers can cause the door to stick or bind in the tracks. Damaged or bent tracks prevent smooth operation. Spring tension issues can prevent the door from closing properly. Weather stripping that's swollen or damaged can also interfere with closing. Our technicians can quickly diagnose and fix any of these issues, usually in a single visit.

Question 8

Do you service commercial garage doors?

Accepted Answer

Yes, we provide comprehensive commercial garage door services including installation, repair, and maintenance for businesses throughout Snohomish County. We work with all types of commercial doors: sectional steel doors, rolling steel doors, fire-rated doors, high-speed doors, loading dock equipment, and more. We understand that a malfunctioning commercial door can impact your business operations, which is why we offer priority service for commercial clients. Our technicians are experienced with high-cycle springs and commercial-grade openers designed for heavy daily use. We also offer preventive maintenance contracts to keep your commercial doors operating reliably and safely.

Question 9

What's included in your warranty?

Accepted Answer

Our 3-year warranty covers both parts and labor on all installations and repairs. If any component we install fails or any work we perform doesn't hold up under normal use, we'll fix it at no additional cost. This includes springs, cables, rollers, hinges, weather stripping, opener components, and more. The warranty is transferable if you sell your home, adding value for future buyers. Manufacturer warranties on products like garage door openers and doors themselves are separate and typically range from 1-lifetime depending on the component. We handle all warranty claims directly so you don't have to deal with manufacturers. Your prompt choice is truly risk-free on parts and labor.

Question 10

How do I know if my garage door springs need replacement?

Accepted Answer

Signs that your garage door springs need replacement include: the door feels unusually heavy when lifting manually, the door doesn't stay open or closes too quickly, visible gaps or stretching in the springs, the door is crooked or uneven when opening/closing, loud banging noises (indicating a spring has already broken), or the opener struggles to lift the door. Garage door springs have a typical lifespan of 10,000-15,000 cycles (one cycle = one open and close). If your door is used 4 times daily, springs may last 7-10 years. We always recommend replacing both springs at the same time, even if only one has failed, as the other is likely to fail soon. Spring replacement is dangerous and should only be performed by trained professionals – the springs are under extreme tension.

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